CDK Global

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10 Things you need to know about Service Connect

Service Connect is the FASTEST way for you to get CDK Support — AND it’s much faster than the phone. There's no waiting on hold, trying to remember your CMF number or wading through endless prompts. There’s so many great advantages of Service Connect, but here are the top 10 things you need to know.

Why Dealers Need to Make the Switch to SD-WAN

With the help of CDK Global, Audi Coral Springs is molding themselves in the way the customer wants to do business.

How Automating Accounts Payable Yielded Money-Saving Results

Paying bills. No one likes doing it, but imagine the responsibility of cutting about 2,500 checks each month — but only after the General Managers and Department Managers have approved every expense — across five stores.

CDK Cloud Connect Helps Grieco Auto Group with Growth

When Michael Grieco Sr. opened his first new car franchise in 1995, installing a network with maximum uptime, dependability, cost efficiency, and simplicity were all concerns.

GROW YOUR SERVICE BUSINESS THROUGH YOUR BDC

Most dealerships use a Business Development Center (BDC) to help fill the pipeline for vehicle sales. But a much smaller number of dealers take full advantage of a BDC to deliver more Service business.

Automotive Retail in the Age of the Empowered Customer

Forrester's recent report on "The Age of the Empowered Customer" really gets you thinking. Chief Customer Experience Officer, Tony Graham penned his thoughts about what the auto retail industry can do to serve customers in this new era.

Six Ways to Keep Customers from Walking Away from a Deal

The car buying process can feel complicated and overwhelming, leading the deal to fall apart. Using data from our 2018 study on recent post-purchase or in-market car shoppers, CDK has identified six major points of contention for consumers.

Make Better Decisions with Data

You’ve been hearing all about it: data. But, now that you’ve got it, what should you do with it? Check out our latest infographic on why it’s important to understand your data.

The 5 Keys to Implementing a Reporting Solution

It’s all about that data. If you go to any marketing or digital conference nowadays, you’ll hear the word data over and over again. Not only because there’s so much of it available, but because the proper use of it allows businesses to make informed decisions that translate to profit. As more and more dealerships realize the importance of it and start implementing analytics solutions, it’s important to know how to do so to get the most out of your data.

Keep the Relationship Alive

After the initial sale, wondering how you can keep the “romance” alive with your customers? What should you do before, during and after the first date? Look no further.